{"id":63694,"global_id":"www.cda.org?id=63694","global_id_lineage":["www.cda.org?id=63694"],"author":"8","status":"publish","date":"2025-01-17 14:46:26","date_utc":"2025-01-17 22:46:26","modified":"2025-01-17 14:46:28","modified_utc":"2025-01-17 22:46:28","url":"https:\/\/www.cda.org\/event-details\/patient-refunds-resources-to-manage-your-risks\/","rest_url":"https:\/\/www.cda.org\/wp-json\/tribe\/events\/v1\/events\/63694","title":"Patient Refunds: Resources to Manage Your Risks","description":"<div  class=\"tribe-events-schedule tribe-clearfix\" >\n\t<p class=\"tribe-events-schedule__datetime\">\n\t\t<span class=\"tribe-events-schedule__date tribe-events-schedule__date--start\">\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--date\">\n\t\t\t\t @ \t\t\t<\/span>\n\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--start\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\n\t\t\t<\/p>\n<\/div>\n\n\n\n<p>This course will highlight key elements for successfully responding to patient refund requests. Gain a comprehensive understanding of the dynamics that drive refund requests and learn why strategic communication is essential. Employ internal controls to ensure refund requests are reviewed timely and recognize the advantages of providing a personal response. Implement effective communication skills while navigating difficult discussions to avoid the potential for miscommunication and common misunderstandings.<\/p>\n\n\n\n\n\n\n<div  class=\"tribe-block tribe-block__event-price\" >\n\t\t\t\t<span class=\"tribe-block__event-price__description\">Cost: Free for Members, $80 Non-Member<\/span>\n\t<\/div>\n\n\n\n\n<div  class=\"tribe-block tribe-block__organizer__details tribe-clearfix\" >\n\t<div class=\"tribe-block__organizer__title\">\n\t\t<h3><a href=\"https:\/\/www.cda.org\/organizer\/berkeley-dental-society\/\" title=\"Berkeley Dental Society\" target=\"_self\" rel=\"\">Berkeley Dental Society<\/a><\/h3>\n\t<\/div>\n\t\t\t\t<p class=\"tribe-block__organizer__website\"><a href=\"https:\/\/berkeleyds.org\/\" target=\"_self\" rel=\"external\">View Organizer Website<\/a><\/p>\n\t\t<\/div>\n\n\n<div  class=\"tribe-block tribe-block__venue tribe-clearfix tribe-block__venue--has-map\" >\n\t\n\t\t\n<div class=\"tribe-block__venue__map\">\n\t\n<iframe\n  title=\"Google maps iframe displaying the address to Trader Vic&#8217;s\"\n  aria-label=\"Venue location map\"\n  width=\"310px\"\n  height=\"256px\"\n  frameborder=\"0\" style=\"border:0\"\n  src=\"https:\/\/www.google.com\/maps\/embed\/v1\/place?key=AIzaSyDNsicAsP6-VuGtAb1O9riI3oc_NOb7IOU&#038;q=9+Anchor+Drive+Emeryville+CA+California+94608+United+States+&#038;zoom=10\" allowfullscreen>\n<\/iframe>\n<\/div>\n\n\t<\/div>\n\n\n\n\n\t<div  class=\"tribe-block tribe-block__events-link\" >\n\t\t<div class=\"tribe-events tribe-common\">\n\t\t\t<div class=\"tribe-events-c-subscribe-dropdown__container\">\n\t\t\t\t<div class=\"tribe-events-c-subscribe-dropdown\">\n\t\t\t\t\t<div class=\"tribe-common-c-btn-border tribe-events-c-subscribe-dropdown__button\">\n\t\t\t\t\t\t<svg\n\t class=\"tribe-common-c-svgicon tribe-common-c-svgicon--cal-export tribe-events-c-subscribe-dropdown__export-icon\" \taria-hidden=\"true\"\n\tviewBox=\"0 0 23 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