{"id":69776,"global_id":"www.cda.org?id=69776","global_id_lineage":["www.cda.org?id=69776"],"author":"8","status":"publish","date":"2025-05-21 08:44:32","date_utc":"2025-05-21 15:44:32","modified":"2025-06-05 08:59:50","modified_utc":"2025-06-05 15:59:50","url":"https:\/\/www.cda.org\/event-details\/the-art-of-case-acceptance-transforming-conversations-into-commitments\/","rest_url":"https:\/\/www.cda.org\/wp-json\/tribe\/events\/v1\/events\/69776","title":"The Art of Case Acceptance: Transforming Conversations Into Commitments","description":"<div  class=\"tribe-events-schedule tribe-clearfix\" >\n\t<p class=\"tribe-events-schedule__datetime\">\n\t\t<span class=\"tribe-events-schedule__date tribe-events-schedule__date--start\">\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--date\">\n\t\t\t\t @ \t\t\t<\/span>\n\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--start\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\n\t\t\t<\/p>\n<\/div>\n\n\n\n<p>Learning Objectives:<br><br>A high-impact training session designed to show dental professionals how simple shifts in communication can dramatically increase patient yeses\u2014without pressure, scripts, or gimmicks.<br>1. The Real Reason Patients Say &#8220;No&#8221;<br>Understand the emotional and psychological blocks behind treatment rejection\u2014and how to address them with empathy, not pressure.<br>2. The 3 Moments That Make or Break Trust<br>Discover the three key points in the patient journey where trust is won or lost\u2014and what your team should say in each.<br>3. Pre-Consult Framing: The Words That Warm Them Up<br>Learn how to tee up the doctor or treatment coordinator for success with a few high-impact questions at the start.<br>4. Confident Case Presentation<br>What to say (and avoid) when presenting treatment so patients focus on the value\u2014not just the price.<br>5. Handling Common Objections With Ease<br>Language that neutralizes objections like &#8220;I need to think about it&#8221; or &#8220;That&#8217;s too much&#8221;\u2014without feeling pushy.<br>6. Financial Conversations That Don&#8217;t Scare People Off<br>Subtle shifts in how you present numbers that make care feel like an investment, not a burden.<br>7. The Secret to Seamless Hand-Offs<br>The most overlooked step in the case acceptance journey\u2014and how to fix it with a few aligned phrases between doctor and team.<\/p>\n\n\n\n\n\n\n\n\n<div  class=\"tribe-block tribe-block__event-price\" >\n\t\t\t\t<span class=\"tribe-block__event-price__description\">Cost: Free<\/span>\n\t<\/div>\n\n\n\n\n<div  class=\"tribe-block tribe-block__organizer__details tribe-clearfix\" >\n\t<div class=\"tribe-block__organizer__title\">\n\t\t<h3><a href=\"https:\/\/www.cda.org\/organizer\/san-mateo-county-dental-society\/\" title=\"San Mateo County Dental Society\" target=\"_self\" rel=\"\">San Mateo County Dental Society<\/a><\/h3>\n\t<\/div>\n\t\t\t<p class=\"tribe-block__organizer__phone\">650.637.1121<\/p>\n\t\t\t\t<p class=\"tribe-block__organizer__website\"><a href=\"https:\/\/www.smcds.com\/\" target=\"_self\" rel=\"external\">View Organizer Website<\/a><\/p>\n\t\t<\/div>\n\n\n<div  class=\"tribe-block tribe-block__venue tribe-clearfix\" 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