{"id":78431,"global_id":"www.cda.org?id=78431","global_id_lineage":["www.cda.org?id=78431"],"author":"8","status":"publish","date":"2026-03-09 14:21:55","date_utc":"2026-03-09 21:21:55","modified":"2026-04-07 09:58:24","modified_utc":"2026-04-07 16:58:24","url":"https:\/\/www.cda.org\/event-details\/the-refund-obstacle-course-mastering-communication-and-risks\/","rest_url":"https:\/\/www.cda.org\/wp-json\/tribe\/events\/v1\/events\/78431","title":"The Refund Obstacle Course: Mastering Communication and Risks","description":"<div  class=\"tribe-events-schedule tribe-clearfix\" >\n\t<p class=\"tribe-events-schedule__datetime\">\n\t\t<span class=\"tribe-events-schedule__date tribe-events-schedule__date--start\">\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--date\">\n\t\t\t\t @ \t\t\t<\/span>\n\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--start\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\n\t\t\t<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"500\" src=\"https:\/\/www.cda.org\/wp-content\/uploads\/TDIC_Refunds_062326.jpg\" alt=\"\" class=\"wp-image-79325\" style=\"width:640px;height:auto\" srcset=\"https:\/\/www.cda.org\/wp-content\/uploads\/TDIC_Refunds_062326.jpg 1000w, https:\/\/www.cda.org\/wp-content\/uploads\/TDIC_Refunds_062326-768x384.jpg 768w, https:\/\/www.cda.org\/wp-content\/uploads\/TDIC_Refunds_062326-350x175.jpg 350w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Uncomfortable handing patient refunds? You\u2019re not alone! Learn practical strategies and proven communication techniques to respond to patient requests while maintaining continuity of care and objective documentation that protects your dental office. By skilling up on best practices, you can preserve goodwill during negotiations, foster transparent communication and effectively address patient concerns.<\/p>\n\n\n\n<p>Learning Objectives:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Develop strategies to manage patient refund requests while maintaining trust and continuity of care.<\/li>\n\n\n\n<li>Implement best practices for refund negotiations while promoting clear communication and goodwill.<\/li>\n\n\n\n<li>Understand proper documentation of refund discussions to minimize risks and support optimal outcomes.<\/li>\n<\/ul>\n\n\n\n\n\n\n\n\n<div  class=\"tribe-block tribe-block__event-price\" >\n\t\t\t\t<span class=\"tribe-block__event-price__description\">Cost: Free<\/span>\n\t<\/div>\n\n\n\n\n<div  class=\"tribe-block tribe-block__organizer__details tribe-clearfix\" >\n\t<div class=\"tribe-block__organizer__title\">\n\t\t<h3><a href=\"https:\/\/www.cda.org\/organizer\/the-dentists-insurance-company\/\" title=\"The Dentists Insurance Company\" target=\"_self\" rel=\"\">The Dentists Insurance Company<\/a><\/h3>\n\t<\/div>\n\t\t\t<p class=\"tribe-block__organizer__phone\">800.733.0633<\/p>\n\t\t\t\t<p class=\"tribe-block__organizer__website\"><a href=\"http:\/\/www.tdicinsurance.com\" target=\"_self\" rel=\"external\">View Organizer Website<\/a><\/p>\n\t\t<\/div>\n\n\n<div  class=\"tribe-block tribe-block__venue tribe-clearfix\" >\n\t\n\t\t\n\t<\/div>\n\n\n\n\n\t<div  class=\"tribe-block tribe-block__events-link\" >\n\t\t<div class=\"tribe-events tribe-common\">\n\t\t\t<div class=\"tribe-events-c-subscribe-dropdown__container\">\n\t\t\t\t<div class=\"tribe-events-c-subscribe-dropdown\">\n\t\t\t\t\t<div class=\"tribe-common-c-btn-border tribe-events-c-subscribe-dropdown__button\">\n\t\t\t\t\t\t<svg\n\t class=\"tribe-common-c-svgicon tribe-common-c-svgicon--cal-export tribe-events-c-subscribe-dropdown__export-icon\" \taria-hidden=\"true\"\n\tviewBox=\"0 0 23 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17:00:00","start_date_details":{"year":"2026","month":"06","day":"23","hour":"17","minutes":"00","seconds":"00"},"end_date":"2026-06-23 18:30:00","end_date_details":{"year":"2026","month":"06","day":"23","hour":"18","minutes":"30","seconds":"00"},"utc_start_date":"2026-06-24 00:00:00","utc_start_date_details":{"year":"2026","month":"06","day":"24","hour":"00","minutes":"00","seconds":"00"},"utc_end_date":"2026-06-24 01:30:00","utc_end_date_details":{"year":"2026","month":"06","day":"24","hour":"01","minutes":"30","seconds":"00"},"timezone":"America\/Los_Angeles","timezone_abbr":"","cost":"","cost_details":{"currency_symbol":"$","currency_code":"USD","currency_position":"prefix","values":[]},"website":"https:\/\/www.cdapresents360.com\/learn\/courses\/483\/the-refund-obstacle-course-mastering-communication-and-risks","show_map":false,"show_map_link":false,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[{"name":"Affiliate Virtual 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