{"version":"1.0","provider_name":"CDA","provider_url":"https:\/\/www.cda.org","author_name":"Ruth Harding","author_url":"https:\/\/www.cda.org\/author\/ruth-hardingcda-org\/","title":"When patients are angry: de-escalation and risk mitigation are vital tools - CDA","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"5tsDKSh1mc\"><a href=\"https:\/\/www.cda.org\/newsroom\/newsroom-archives\/when-patients-are-angry-de-escalation-and-risk-mitigation-are-vital-tools\/\">When patients are angry: de-escalation and risk mitigation are vital tools<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cda.org\/newsroom\/newsroom-archives\/when-patients-are-angry-de-escalation-and-risk-mitigation-are-vital-tools\/embed\/#?secret=5tsDKSh1mc\" width=\"600\" height=\"338\" title=\"&#8220;When patients are angry: de-escalation and risk mitigation are vital tools&#8221; &#8212; CDA\" data-secret=\"5tsDKSh1mc\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.cda.org\/wp-content\/uploads\/hand-changing-with-smile-emoticon-icons-face-on-wooden-cube-hand-picture-id1151928476.jpeg","thumbnail_width":1200,"thumbnail_height":630,"description":"Handling unhappy patients can be an unfortunate reality of practice ownership. On the rare occasion anger escalates to aggression, be mindful of your obligation to provide a safe working environment for your employees. Follow guidance for safe and appropriate de-escalation tactics."}